Frequently Asked Questions

What methods of Payment do you accept?

We offer payment either via Paypal, or via Credit Card for our VPS Services.

Is IPv6 Supported?

Yes, of coarse. As standard, all our Xen VPS services support IPv6 and can be allocated an address without charge.

Does the VPS support SWAP memory?

Yes, every VPS is created with 1GB of SWAP as standard. If you require more, simply discuss this with support.

Can I upgrade an existing VPS, and how long will it take?

You can upgrade at any point during your service and only pay for the resources you use. Upgrades and Downgrades are usually automated and completed within 5 minutes.

What is covered under Server Management?

What does the Server Backup offer?

Our backup facility stores 4 backups for you. Three of these are automated as Daily, Weekly and Monthly, with a 4th slot available for a user defined snapshot.

Are your servers oversold?

Our infrastructure and the use of Xen is designed to NOT allow overselling, This guarantees dedicated resources available to our customer.

How much technical knowledge do I need?

With a Simple Control Panel ready made templates encorporating Hosting Control Panels such as CPanel, VirtualMin and ISPConfig, the technical knowledge needed to get up and running is low.

How much can I host on my VPS?

There is not defined limit to how much you can host. You're only real limitation is the resources used in your current configuration, and with instant upgrades, you have infinate flexibility and growth.

Can I change my OS?

If you want to change your OS, simply select a new OS from our list of available templates and within minutes you'll be up and running. Remember to backup and data needed beforehand.

Do you block any network ports?

No. Our network is left completely open for our customers to allow you to operate any service or configuration you need.

Can I firewall my VPS?

Yes. In fact, we recommend that for security a firewall policy is put in place.

What can I do with my VPS?

As long as you don't go outside the defined areas of our AUP, then you can do anything with your VPS.

What if I break the VPS?

If it's broke, you can quickly and simply re-install your VPS, or restore it from an earlier backup.

How Many IP Addresses do I get?

As standard, 1 IPv4 is allocated to your VPS and 1 IPv6 IP Addresses can be allocated without charge. Additional IPv4 addresses cost £1 per month per address.